Privacy Policy

Effective Date: April 2026
Company Name: lumoflow
Contact Email: info@lumoflow.ai

1. Introduction

LumoFlow (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following data:

a) Information you provide directly

Name
Email address
Phone number (if provided)
Company name
Job title
Any information submitted through forms or enquiries

b) Automatically collected data

IP address
Browser type and version
Device information
Pages visited and time spent on site
Referral source

c) Communication data

Emails, messages, or enquiries you send us
Call or booking details (if applicable)

3. How We Use Your Information

We use your data to:

Respond to enquiries and provide services
Schedule and manage consultations
Deliver automation and AI services
Improve our website and user experience
Send relevant communications (only where lawful)
Maintain security and prevent fraud

4. Legal Basis for Processing

Under UK GDPR, we rely on:

Consent – when you submit a form or opt in
Contract – to deliver services you request
Legitimate Interests – to improve services and operate our business
Legal Obligation – where required by law

5. How We Store and Protect Your Data

We implement appropriate technical and organisational measures to protect your data.

Your data may be stored securely using trusted platforms and tools, including but not limited to:

CRM systems
Cloud storage providers
Automation platforms

These may include tools such as n8n, Google Workspace, Airtable, or similar services depending on project implementation.

We ensure all providers meet appropriate security and data protection standards.

6. Data Sharing

We do not sell your personal data.

We may share your data with:

Service providers and technology partners
Payment processors (if applicable)
Legal or regulatory authorities when required

All third parties are required to handle your data securely and lawfully.

7. International Data Transfers

Some of our service providers may operate outside the UK.

Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

Adequacy decisions
Standard contractual clauses

8. Data Retention

We retain personal data only as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise your rights, contact: info@lumoflow.ai

10. Cookies

We may use cookies to:

Improve website functionality
Analyse usage
Support marketing efforts

You can control cookies through your browser settings.

(You may also want a separate Cookie Policy page — recommended.)

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this policy or your data:

📧 info@lumoflow.ai