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Terms & Conditions
Effective Date: April 2026
Company Name: lumoflow
1. Introduction
These Terms & Conditions govern your use of the LumoFlow website and services.
By accessing this website or engaging with our services, you agree to be bound by these terms.
2. Services
LumoFlow provides:
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AI and automation consulting
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Workflow automation development
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AI voice agent implementation
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Process optimisation services
All services are tailored to individual client needs.
3. No Guarantees
While we aim to improve efficiency and performance:
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We do not guarantee specific business results
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Outcomes depend on multiple external factors
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Automation effectiveness may vary based on implementation and client systems
4. Client Responsibilities
Clients agree to:
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Provide accurate and complete information
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Cooperate during project delivery
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Maintain access to required tools/accounts
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Use implemented systems responsibly
5. Intellectual Property
All content on this website, including:
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Text
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Branding
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Graphics
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Systems and workflows
is the property of LumoFlow unless stated otherwise.
Clients are granted a license to use delivered systems, but not ownership of underlying frameworks unless agreed in writing.
6. Confidentiality
Both parties agree to:
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Keep confidential information secure
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Not disclose sensitive business data
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Use shared information only for agreed purposes
7. Payments & Fees
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Pricing is agreed prior to project commencement
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Payment terms will be outlined in proposals or agreements
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Late payments may result in delays or suspension of services
8. Limitation of Liability
To the maximum extent permitted by law:
LumoFlow shall not be liable for:
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Indirect or consequential losses
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Loss of revenue, profit, or data
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Business interruption
Our total liability is limited to the amount paid for services.
9. Service Availability
We aim to ensure systems operate reliably, however:
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We do not guarantee uninterrupted service
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Third-party tools and platforms may experience downtime
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We are not responsible for external service failures
10. Termination
We reserve the right to:
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Suspend or terminate services if terms are breached
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End engagement where cooperation is not maintained
Clients may terminate services in accordance with agreed contracts.
11. Data Protection
We process personal data in accordance with our Privacy Policy.
12. Third-Party Tools
Our systems may integrate with third-party platforms.
We are not responsible for:
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Changes in third-party services
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Pricing or policy changes from those providers
13. Governing Law
These Terms are governed by the laws of:
England and Wales (or Scotland if you prefer — just confirm)
Any disputes will be subject to the jurisdiction of UK courts.
14. Changes to Terms
We may update these Terms at any time.
Continued use of our services constitutes acceptance of updates.